Comms team overview

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The customer comms team exists to give users the info they need to be successful with PostHog, and to deliver that information in a way which sparks joy.

That means we cover a wide mix of things, including customer support, announcements, press, and other product marketing tasks.

We also lead the PostHog for Startups and Y Combinator programs, and generally take point on anything requiring customer-facing communication.

The comms team is still a new team, so we've yet to decide if we need particular principles for the way we work. Generally we should value clarity, speed, and good humor in communication and err towards being generous with users when possible.

Check out our team page for more info on our current goals.


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Press enquiries Any press-related enquiries should be directed to - this includes any emails you receive personally. Only Joe, James, Tim or Charles should be talking to the press on PostHog's behalf. With the exception of occasional major press releases (see below), PR is purely a reactive activity at PostHog. We do not invest in proactive PR yet, as we believe other channels are a higher priority. Managing press releases From time to time, we may have significant company…

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