Sales and Customer Success hiring at PostHog
The Sales and CS team look after customers paying $20k a year or more for PostHog, as well as new customers who may end up in that bucket. The job of the team is to land and expand usage of PostHog in these customers.
We've proven that the way we do sales works at a small scale, we are now growing the team in line with increased top-of-funnel growth for PostHog. Please check our careers page for our open roles.
What we are looking for in Sales and CS hires
Outside of the skills listed in the job description, we are generally looking for:
- Technical aptitude - our team members are the primary person responsible for the customer relationship, and that includes solving technical problems.
- Great interpersonal skills - we need people that our customers are excited to work with.
- A genuine passion for helping customers be successful.
- Prioritization skills - you'll be working with a book of business at different states and will have to prioritize your work accordingly.
- People who are motivated by revenue growth.
Sales and CS hiring process
Culture interview
This is our usual first round interview with a member of the People & Ops team.
Technical Interview
The technical interview with Simon usually lasts 45 minutes. For this round, we will use scenario-based questions to assess your technical and customer skills, as well as knowledge of PostHog. As part of this, we will ask you to give a quick pitch of PostHog (not a full demo).
Small Team Screen
In this 30-minute interview, you'll be meeting with Tim who will be trying to answer "Would I buy from this person?"
Sales and CS SuperDay
The final stage of our interview process is what we call a PostHog SuperDay. This is a paid full day of work, which we can flexibly arrange around your schedule.
We will share the task with you at the start of the day. The task is representative of the work someone in this role at PostHog is doing, and it is always the same for each candidate, so we can make clear comparisons. It will typically involve doing actual PostHog work, e.g. prioritizing customers, doing a demo, etc.
An Sales and CS SuperDay usually looks like this (there is a degree of flexibility due to time zone differences):
- Kick-off session
- Meet with James
- Time to focus on the task, we can provide support via your personal Slack channel
- Demo role-play with Charles and Simon
- Meet a few members of our team for a quick chat
Overall, you should spend at least 80% of your time and energy on the task and less than 20% on meeting people, as we will base our decision on your output of the day. However, we encourage everyone to use the Slack channel as much as needed for any questions or problems.
In line with our values and culture, you might get short replies like "step on toes" or "bias for action".