• Questions

Questions & answers

We've been asked hundreds of questions, so we decided to compile the answers here. (We hope this helps you find what you're looking for even faster!)

Try product questions, or anything about installation or self-hosting.

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  • Pawel Today

    Why is aliasing device IDs to user IDs relevant? I didn't understand the rationale of that step - ie when and why should I worry about this.

    0 responses
  • Niven 1 day ago

    To get a view similar to this - > Time: 180 days user1: 3 sessions (Jan); 2 sessions (Feb); 1 session (Mar) user2: 2 sessions (Jan); 0 sessions (Feb); 2 sessions (Mar)

    0 responses
  • Austin 6 days ago

    I currently use fullstory and they have a FullStory.getCurrentSessionURL(true); which will let you get a URL for the session in that point in time - this is helpful for QA ticket logging. Do you support this?

    0 responses
  • Austin 7 days ago

    Do you support WebGL?

    0 responses
  • We have events to measure sign-ups and first usage. What's the best way to use PostHog to measure the average time between these events?

    0 responses
  • is there a way to modify a feature flag status using my source code? I.E. user action event (button click) thats turns a feature flag on and off?

    0 responses
  • Hi, do posthog recording support iframes? At the moment we rely on FullStory however I'm looking around for a more integrated analytics and PostHog ticks a lot of boxes. Unfortunately our web experience uses iframe heavily

    1 response
  • Harry 42 days ago

    We migrated from Amplitude and love Posthog, but can't find a way to find n-day or n-week retention over time. Is there a feature to view that? See this screenshot

    1 response
  • Gurjeev 42 days ago

    Hi there - what's the best way to view conversion rate over time from a funnel? Say you have two steps - in your funnel: A & B and define the conversion rate as B/A - you can see the aggregate conversion rate in the funnel view easily. I'd like to be able to view that conversion rate over time. The trends view only shows me absolute numbers over time. Thanks!

    1 response
  • Prakarsh 43 days ago

    Hello, we have been testing out Posthog cloud (free version) for product analysis, but have noticed the events aren't been loaded in real time. Can I ask if their is some kind of a delay present by default or something ? Few days back all events used to get loaded in real time. (Currently at 1K events)

    1 response
  • Hello! We are looking to migrate over to PostHog for our product analytics, using the Cloud version. I'd like to enquire about the pricing around importing historical events. Are these events charged at the same rate as live events, i.e. they would add to total number of events captured? Kinds regards, Kamile Matulenaite

    1 response
  • Charles 44 days ago

    If I want to find out users who reached step 2 without doing step 1 how can I do that?

    1 response
  • Mark 57 days ago

    Just curious what period is used to calculate the heatmap numbers, and if I can change this?

    1 response
  • We need to be able to manipulate (set) some env. vars like IS_BEHIND_PROXY and ALLOWED_IP_BLOCKS. I cannot find anything in docs which could point me to the right direction. We're trying to deploy to AWS with helm. How and where can we change env. vars and still be using helm for deployment and future upgrades?

    1 response
  • Anil 62 days ago

    I am trying posthog with github pages and wordpress sites. I am curious to know where i need to include posthog.identify() and how do we make this dynamic. Any pointers to this?

    1 response
  • Hi, For group analytics, how should we calculate metrics of feature adoption and engagement? What can we do with PH? Adoption for company for example - if at least one person from the company adopted? Or calculate adoption rate inside each company, and do average across all companies?

    1 response
  • Slobodan 64 days ago

    Is there some client side API that we could call in the browser to get a link to a recording at the point in time when the API call was made? We use Sentry to capture JavaScript exceptions. It would be great if we could include a link to PostHog recording in Sentry events so that we can with one click open a Recording of the users session at the exact moment exception occured. Thanks!

    1 response
  • Le 71 days ago

    In self host, if I have a 7x24 non-downtime posthog, how can I make sure that posthog is upgraded without downtime to keep it up to date.

    1 response
  • Rishabh 72 days ago

    I want to be able to track user recordings across every single page on my website (built on Shopify). Do I need to manually add every URL as a permitted URL? or can it be http://www.domain.com/*|www.domain.com/*

    1 response
  • Timo 73 days ago

    Hello, is the toolbar compatible with pages builded with nuxt? I integrated posthog via plugin on a nuxt-page but I don't see the toolbar. Best regards, Timo

    1 response