Help Scout
Let AI connect your sources for you
Skip the manual setup — run this in your project and the wizard auto-detects your databases and APIs and connects them to PostHog.
Connect Help Scout to PostHog to sync your data into the PostHog data warehouse for analysis and modeling.
Sync your Help Scout conversations, customers, and mailboxes into the PostHog Data warehouse.
Configuration
| Option | Type | Required |
|---|---|---|
Help Scout account | oauth | Yes |
Linking Help Scout to PostHog
- Go to the Data pipeline page in PostHog
- Click New source and select Help Scout
- Fill in the required configuration fields
- Click Next, select the tables you want to sync, and then press Import
Supported tables
| Table | Description | Sync method | Incremental field | Primary key |
|---|---|---|---|---|
conversations | A single support conversation (email, chat, or phone) within a mailbox. | Incremental, Full refresh | modifiedAt | — |
customers | A customer who has contacted or been added to your Help Scout account. | Incremental, Full refresh | modifiedAt | — |
mailboxes | A Help Scout mailbox (inbox) that conversations are organized under. | Full refresh | — | — |
users | A Help Scout user (agent) who can be assigned conversations. | Full refresh | — | — |
tags | A tag used to categorize conversations across all mailboxes. | Full refresh | — | — |
workflows | A manual or automatic workflow that runs actions on conversations. | Full refresh | — | — |
threads | A single message or note within a conversation. | Full refresh | — | — |