Linking Frill as a source
This source is currently in alpha. The interface and available tables may change.
The Frill connector syncs your Frill ideas, votes, comments, followers, and announcements into PostHog, so you can prioritize your roadmap against actual product usage.
Prerequisites
You need a Frill account with access to its API key.
Adding a data source
- In PostHog, go to the Sources tab of the data pipeline section.
- Click + New source and click Link next to this source.
- Enter your credentials (see Configuration below) and click Next.
- Select the tables you want to sync, choose a sync method and frequency, then click Import.
Once the syncs are complete, you can start querying this data in PostHog.
When linking Frill, you'll need:
- API key – find your API key under Settings → Company in your Frill dashboard.
Sync modes
Each table can be synced in one of several modes, depending on what the source supports:
- Webhook (when available) – the source pushes changes to PostHog in real time. Fastest freshness, lowest ongoing cost, and the only mode that reliably captures updates and deletes.
- Incremental – only new or updated rows are synced on each run, using a cursor field (such as an
updated_attimestamp). Cheaper than a full refresh, but deletes aren't captured. - Append only – new rows are appended using a cursor field; existing rows are never updated. Ideal for immutable, append-only tables like event logs.
- Full refresh – the whole table is reloaded on every sync. Use it when a table has no reliable cursor or when you need deletions reflected.
See sync methods for a full explanation of how each mode works and how to choose between them.
Frill list endpoints do not expose a server-side updated-since filter, so this source is full refresh only.
Configuration
| Option | Type | Required |
|---|---|---|
API key | password | Yes |
Supported tables
| Table | Description | Sync method | Incremental field | Primary key |
|---|---|---|---|---|
announcement_categories | A category used to group and label announcements (e.g. New, Improvement, Fix). | Full refresh | — | — |
announcements | A product announcement (changelog entry) published to your Frill announcements feed. | Full refresh | — | — |
comments | A public comment or internal note left on an idea. | Full refresh | — | — |
followers | A person who follows, votes on, or comments on ideas in your Frill workspace. | Full refresh | — | — |
ideas | A feature request or piece of feedback submitted to your Frill workspace, with vote and comment counts. | Full refresh | — | — |
statuses | A workflow status ideas move through on the roadmap (e.g. Planned, In Progress, Shipped). | Full refresh | — | — |
topics | A topic (tag) used to group and filter ideas. | Full refresh | — | — |
votes | A single vote cast by a follower on an idea. | Full refresh | — | — |
Troubleshooting
- If you see an authentication error, your API key may be invalid or revoked. Find your API key under Settings → Company in your Frill dashboard, then reconnect.
If your sync is failing or data looks wrong, see the Data warehouse troubleshooting guide. If that doesn't help, contact support – we're happy to help.