Linking Kustomer as a source

Enter your Kustomer credentials to pull your customer service data – customers, conversations, users, teams, tags, and brands – into the PostHog data warehouse.

Adding a data source

1. Go to the sources tab of the data pipeline section in PostHog.

2. Click + New source and then click Link next to Kustomer.

3. Next, gather your Kustomer credentials:

   • Organization name – the subdomain from your Kustomer URL, e.g. myorg for myorg.kustomerapp.com. You can also paste the full URL and PostHog will extract the subdomain automatically.
   • API key – create one in Kustomer under Settings → Security → API Keys. Grant read roles for the data you want to sync (e.g. org.user.read).

   This source authenticates with a Bearer token (API key) and requires read access to the endpoints you want to sync.

4. Back in PostHog, enter the credentials and click Next.

5. Select the tables you want to sync, set the sync method and frequency, then click Import.

Once the syncs are complete, you can start using Kustomer data in PostHog.

Available tables

Incremental tables sync only new or updated records on each run. Full refresh tables reload all data on each sync.

Sync limitations

All Kustomer tables are full refresh only. Kustomer's GET list endpoints have no server-side timestamp filter, so true incremental sync is not currently possible.

Configuration