Linking Freshcaller as a source
Let AI connect your sources for you
Skip the manual setup — run this in your project and the wizard auto-detects your databases and APIs and connects them to PostHog.
This source is currently in alpha. The interface and available tables may change.
The Freshcaller connector syncs users, teams, calls, and more into the PostHog data warehouse, so you can analyze them alongside your product data.
Prerequisites
Credentials that can read the data you want to sync. PostHog only reads data, so read access is enough.
Adding a data source
- In PostHog, go to the Sources tab of the data pipeline section.
- Click + New source and click Link next to this source.
- Enter your credentials (see Configuration below) and click Next.
- Select the tables you want to sync, choose a sync method and frequency, then click Import.
Once the syncs are complete, you can start querying this data in PostHog.
Enter your Freshcaller account name and API key to pull your Freshcaller call-center data.
Your account name is the subdomain in your Freshcaller URL - e.g. acme for acme.freshcaller.com.
Your API key is on your Freshcaller profile settings page (click your profile picture → Profile settings; the API key is shown in the right sidebar).
You'll be asked for:
- Freshcaller account name: for example
acme. - API key
Sync modes
Each table can be synced in one of several modes, depending on what the source supports:
- Webhook (when available) – the source pushes changes to PostHog in real time. Fastest freshness, lowest ongoing cost, and the only mode that reliably captures updates and deletes.
- Incremental – only new or updated rows are synced on each run, using a cursor field (such as an
updated_attimestamp). Cheaper than a full refresh, but deletes aren't captured. - Append only – new rows are appended using a cursor field; existing rows are never updated. Ideal for immutable, append-only tables like event logs.
- Full refresh – the whole table is reloaded on every sync. Use it when a table has no reliable cursor or when you need deletions reflected.
See sync methods for a full explanation of how each mode works and how to choose between them.
Some Freshcaller tables sync incrementally, so later runs only fetch new or updated rows. The rest are full refresh.
Configuration
| Option | Type | Required |
|---|---|---|
Freshcaller account name | text | Yes |
API key | password | Yes |
Supported tables
| Table | Description | Sync method | Incremental field | Primary key |
|---|---|---|---|---|
users | An agent or admin in your Freshcaller account who can handle calls. | Full refresh | — | id |
teams | A group of agents in Freshcaller used to route and organize calls. | Full refresh | — | id |
calls | A phone call handled through Freshcaller, inbound or outbound. | Incremental, Full refresh | created_time | id |
call_metrics | Per-call performance metrics for a Freshcaller call (hold time, talk time, cost, etc.). | Incremental, Full refresh | created_time | id |
Troubleshooting
- If the connection fails with an authorization error, the API key is wrong, expired, or has been revoked. Create a new one, then reconnect the source.
- If a table syncs no rows, the credential may not have access to that data. Check its permissions, then reconnect the source.
If your sync is failing or data looks wrong, see the Data warehouse troubleshooting guide. If that doesn't help, contact support – we're happy to help.