We want you to love using PostHog.
We’ve worked hard to craft a tool that can make you much more effective at giving your customers what they want.
Here's how to get the most out of a pilot test with your team.
Ask for help if you want it
For companies sized 25 and up, we’ve got a team who can answer questions and help you make a plan.
But only if you want the help! They’re not going to pressure you or do anything corny, but their integration experience can save time and trouble. They can also help you map PostHog features to your business goals, developing a useful mental model for using all our products.
But we’re not going to get in your way, either, because...
We want you to play around
The most important job is getting familiar with PostHog in whatever way makes you most comfortable.
The most basic integration takes 5 minutes and we’ve got loads of documentation to support you exploring on your own.
First two weeks: get data in, then look at it
Job one is making sure PostHog is reliably ingesting your data and reporting the basics in a dashboard. Once this is working, take a break, order a pizza1.
Invite everyone who cares about user behavior
It doesn't matter what their role is. We charge by how successful your product is, not how many people have a login. We're building a product everyone will find useful.
So it's all upside when you invite everyone who cares about user behavior. As your integration comes online, think about who else should have access. You'll have the option to invite them during setup, and any time after that.
Key metrics and event tracking
With the basics in place, you have a few decisions to make to build a strong foundation for your reporting and data collection.
- Decide: Your North Star metric
- Decide: Make an event tracking plan, or rely on autocapture?
- Decide: Use identified or anonymous events
Enhance your integration
From here, you can get more sophisticated:
- Configure a reverse proxy to improve reliability of event capture
- Experiment with measuring activation and retention
- Watch some session replays, see what you can learn
- Try out a no-code survey to learn what customers are feeling about your product
- Fire up web analytics, see if you like it better than your existing provider
Check in with your teammates
After two weeks to explore, check in with your teammates. See if there’s anything they want but aren't getting. If you can get them excited with you, you'll have a better chance of making this pilot turn into a full-on switch.
Assess costs
After a couple weeks, you should have a decent picture of how much activity PostHog is tracking, and you can use that to understand your costs.
From here there’s no sneaky stuff. All our pricing is posted publicly, and you can see your projected costs in your billing settings.
Want to lower your bill? Check out our guides on cutting costs for product analytics, session replay, and feature flags.
You don't need to worry about a surprise billing spike as you're getting started. If something unexpected happens, just get in touch. We’ll work it out with you. We need your trust and enthusiasm way more than we need a month of charges you weren't expecting.
We’re in this for the long-haul. If you want more time to evaluate, and our generous free tier isn’t going to cover your volume of usage, just tell us about it. We can offer you a longer no-cost trial so you can be completely confident in switching over.
It means a lot to us that you want to make this switch. We've got your back.
Migration planning
Once you’re clear on the path forward, we’ve got you covered on historical data as well.
Let's talk about everything you need to plan a migration.
- Pineapple or not is up to you.↩