Alerts

Alerts enable you to monitor your insights and get notified when the value of the insight breaches a threshold that you've set (for example, the number of unique visitors to your site increased by 5% week over week). Currently, alerts are supported on all trends, with support for funnels coming soon!

How to create an alert

Alerts are based off of insights. You can pick any existing trend insight or create a new one.
Click the Alerts button on the top right of the insight page. This shows you all the alerts for this insight.
Click the New alert button.
Set a name for the alert.
Select a 'series' you want to alert on. These are the different events/values you're plotting in the insight. For example, an insight might have multiple series like A - $pageview (total count of page views for a URL) and B - signed_up (count of users who signed up on the page). You can select either A or B, which will determine if the alert gets checked against the value for A (total page views) or B (signups).

Select the alert type:
- has value - checks the series against a specific value.
- increases by/decreases by - checks if the series has changed by a certain amount.
Set the threshold. This is the value you want to compare the series value against. For example, you can set a value of 5000 in the "more than" field to check when pageviews have exceeded 5k.
(Optional) For relative alerts (increases by/decreases by), you can set a percentage threshold. It compares the percentage change in the series value to the thresholds you've set.
Select how often you want the alert to be checked (e.g. every hour, every day, every week, every month)
Pick who should be notified when the alert is triggered. The alert will send an email to everyone in this list when the alert is triggered.
Click Create alert, and you're done!

You can now view all the alerts set on the insight. To view all the alerts set, click Product analytics in the sidebar and then click the Alerts tab.

Relative alerts

Relative alerts check for change in the value of an insight. For example, if a value increases by 5% in a week. To create a relative alert, you just need to change the has value option to increases by or decreases by. This will then also enable you to set a percentage threshold.

Thresholds

We support both absolute value thresholds (insight value more than or less than a certain number) or percentage thresholds (insight value changed by a certain percentage). Percentage thresholds are only available for relative alerts (as you need to compare two values to figure out percentage change).

Notification

Alerts support sending email notifications and triggering CDP destinations for when the thresholds are breached.

CDP destinations

Once you save an alert, you will see the option to create CDP notifications that fire when the alert fires.
When you click 'New notification', it will give you templates to choose from, like sending slack notifications.
Click 'Create' on the destination you want.
You will be brought to the page to configure options for the CDP destination. In case of slack notifications, you just need to select the Slack connection and the channel you want the message to be sent in. You can optionally configure the message that's sent in the channel using the 'Blocks' option.
Once you click 'Create & enable', you notification is set up and when you navigate back to the alert, you will see the newly created destination showing up.

Advanced options

You can configure alerts to skip checking on weekends. This is useful for daily alerts which would normally trigger on weekends.

Check ongoing period

Alerts also enable you to check the current/ongoing period. When enabled, this checks the insight value for the ongoing period (current week/month) that hasn't yet completed. Use this if you want to be alerted right away when the insight value rises/increases above threshold