Requirements
Using this requires either PostHog Cloud with the data pipelines add-on, or a self-hosted PostHog instance running a recent version of the Docker image.
You'll also need access to the relevant Intercom account.
Configuring Intercom
In your Intercom account, go to Settings and then Integrations.
Access the Developer hub to create a new app. Name it something like "PostHog" for your future reference. Once created, Intercom will give you an access token. Copy it for the next step.
Configuring PostHog's Intercom destination
- In PostHog, click the Data pipeline tab in the left sidebar.
- Click the Destinations tab.
- Search for Intercom and click its Create button.
- Add your Intercom access token.
- Select the data region your account is in.
- You can test your destination by sending a test event with Test function.
- When all is as you like it, click Create & enable.
Configuration
The Intercom destination requires that contacts already exist in Intercom before you can send events attached to them.
FAQ
Is the source code for this destination available?
PostHog is open-source and so are all the destination on the platform. The source code is available on GitHub.
Who maintains this?
This is maintained by PostHog. If you have issues with it not functioning as intended, please let us know!
What if I have feedback on this destination?
We love feature requests and feedback. Please tell us what you think.
What if my question isn't answered above?
We love answering questions. Ask us anything via our community forum.