Customer satisfaction (CSAT) survey

Get a vibe check on key areas of your product

CSAT rating scale

Users rate their satisfaction on a scale from 1 (very dissatisfied) to 5 (very satisfied).

Monitor key flow quality

The customer satisfaction survey works especially well after onboarding, checkout, or customer support flows.

Getting started with CSAT surveys

  • How to calculate your CSAT score

    Take the number of users who rated you 4 or 5 and divide by the total number of responses.

  • What's a good CSAT score?

    They vary by industry, but a good score is typically 75-85%

  • Tips for using CSAT surveys

    CSAT scores give a general vibe of how satisfied users are. NPS, PMF, and in-app feedback surveys can give you more specific insights.

  • When to use it

    CSAT surveys should be used after important moments in a user's journey, like checkout or completing onboarding. They are also good for understanding how long-time users are feeling.