Goals
Ops
Judy Opperwall
Judy Opperwall
Hector Rodriguez
Hector Rodriguez
Fraser Hopper
Fraser Hopper
Hogpatch
Judy Opperwall
Judy Opperwall
Open Hogpatch 2.0
Driver:
Judy Opperwall
Judy Opperwall
Motivation: In response to extending our lease to retain our ideal location in Dogpatch, we are expanding Hogpatch to occupy the whole building and turn it into the ultimate hub for YC founders to congregate, grow their business, and network amongst other individuals in their community.
What we'll ship:
- Additional coworking space and conference rooms that allow for focused individual work
We'll know we're successful when:
- Hogpatch becomes the ultimate meeting place for YC founders and gains popularity through Bookface and other social media.
Legal
Hector Rodriguez
Hector Rodriguez
People
Kendal Ijeh
Kendal Ijeh
Carol Donnelly
Carol Donnelly
Milagros Pedriel
Milagros Pedriel Tara Howard
Fraser Hopper
Fraser Hopper
Ops Foundations: confirm, record… BUILD BABY
Driver:
Carol Donnelly
Carol Donnelly Tara Howard
Motivation: The Ops Platform has huge potential, we want this to be the main tool we use internally for all things Ops. We'll focus on the foundations to ensure we can scale and build efficiently going forwards.
What we'll ship:
- Security, hosting and Data structure review
- UX & Design Overhaul - make it run and feel like an app experience
- Functional, personalized home dashboard
We'll know we're successful when:
- We have confidence in the foundations and we have an established framework for shipping & approval flows
- The UX allows easier navigation across the app and key basic functions are improved i.e. search bar, org chart
- Clear, customised home dashboard that allows people to have one place to see all their people actions
Automations be automating
Driver:
Carol Donnelly
Carol Donnelly
Milagros Pedriel
Milagros Pedriel Tara Howard
Motivation: We've spent a lot of time on data and capturing what workflows should look like but we still spend time in external tooling to trigger workflows or check items have been completed. Bringing this inside the Ops Platform will significantly reduce context switching and manual effort
What we'll ship:
- Onboarding automation completeness; Provisioning, Contracts, checklist auto-completing
- Birthday Blobby, New Hire Kits, Employment Checks, Laptops
- Offboarding worklow in Ops platform
- Org changes are self-serve; team, team lead and title changes, approvals, updates flowing to Deel, Slack, GitHub and Google
We'll know we're successful when:
- All integrated tool workflows execute from inside the Ops platform & success/failures are reported back and checklists are updated
- No more manual work for items like Birthday Blobby, Employment Checks and Issuing laptops
- The Small Team Offsite Planner supports more of the offsite lifecycle with less manual intervention.
- Offboardings are logged in Ops platform and workflows are visible
This is for my people… my party people
Driver:
Carol Donnelly
Carol Donnelly
Milagros Pedriel
Milagros Pedriel Tara Howard
Motivation: Focusing time on high-touch initiatives that continue to help us hire great people and make PostHog a great place to work
What we'll ship:
- Audit of our existing benefits offering
- Explore entity setup in key markets
- Get Time Off function in Ops Platform up and running
We'll know we're successful when:
- We've produced an audit of our existing benefits to ensure we are still in line with our benefits ethos and any updates have been actioned
- We have a report on requirements for opening up entities in key markets and have a path forward
- Time Off App is up and running and is writing time off to Deel for EORs
Handbook
Responsibilities
Our people team works across talent, people, operations, and culture. This is what we care about:
- Supporting our team throughout the entire employee lifecycle - from making an offer, to onboarding and progression, time off, and eventually parting ways.
- We create light-touch initiatives, systems, and processes that allow PostHog to act fast and scale iteratively
- Building a grown up company with a strong sense of belonging is at the heart of everything we do.
Task ownership
| Task | Owner |
|---|---|
People ops | |
| Access & permissions governance | Tara Howard |
| Compliance correspondence | |
| Deel payroll | Tara Howard |
| Grievance & disciplinary process | |
| Insurance & risk renewals | |
| Onboarding & contracts | |
| People systems | |
| Performance enablement | Tara Howard |
| State registrations | |
| System automations | Tara Howard |
| Termination & offboarding | Tara Howard |
| Total rewards | |
| UK benefits & pension | Tara Howard |
| UK payroll | Tara Howard |
| US benefits & 401k | |
| US payroll | |
Culture | |
| Budget management | |
| Culture campaigns & recognition | |
| Engagement surveys | |
| Global offsites | |
| Swag & merch | |
Finance | |
| Accounting - DE | |
| Accounting - UK | |
| Accounting - US | |
| Board reporting | |
| Chasing receipts & invoices | |
| Financial audit coordination | |
| Financial planning/review | |
| Operational finance | |
Vendor management | |
| COGS, R&D & infra vendors | |
| Facilities & events vendors (London House, travel, merch) | |
| SaaS, IT & HR vendors | Tara Howard |
Legal | |
| Commercial agreements | |
| Fundraising agreements | |
| IP & confidentiality | |
| Privacy & compliance | |
| Share options | |
Customer
Every PostHog team member, as well as current, future and past candidates.
Slack channels
- #team-people-and-ops - internally public, default for ops & people discussions
- #private-team-people-ops - internally confidential, for minority of issues, e.g. salaries, candidate offers
Tools
Here is a summary of some of the tools we've found most effective for getting the job done. You can read more about why we chose them in the startup ops toolkit blog post. Fraser and/or Charles are top level admins for all of these, should you need access.
- Deel - our global HRIS, storing employee data for the whole team (including the US). We also use Deel as our EOR and to run payroll for team members outside the US, and to handle contracts for countries other than the US, UK, and Germany.
- BambooHR - handles US payroll and benefits enrollment.
- Vestwell - manages our US 401(k) and auto-enrolls all new US hires.
- We use DocuSign for US, UK, and Germany contracts. Contracts for all other countries are handled through Deel.
- UK payroll is run manually - our accountants load up payments in Revolut for us to approve every month. All templates are stored in the Legal Docs [CONFIDENTIAL] shared Google Drive, in the Team folder.
- PTO by Deel - Slack app for booking all types of time off.
Finance and Banking
Details can be found in the company-internal finance repository
Everything Else
- Carta is where we manage our cap table. Orrick manage this on our behalf.
- We use Embroker for all of our insurance coverage, including D&O, Cyber Liability, and Travel.
- We track everything in GitHub from maintaining this handbook to sprint planning. You can find the People & Ops project board on the PostHog GitHub Projects view.











