The best Userpilot alternatives & competitors, compared
Contents
1. PostHog
- Founded: 2020
- Similar to: Pendo, Amplitude
- Typical users: Engineers and product teams
- Typical customers: Mid-size B2Bs and startups
What is PostHog?
PostHog (that's us π) is an open-source platform that combines product analytics, session replay, user surveys, A/B testing, and feature flags. This means it's not only an alternative to Userpilot but also tools like Mixpanel and LaunchDarkly.
According to BuiltWith, as of May 2024, 4,661 of the top million websites deploy PostHog, significantly more than the 556 who use Userpilot.
Key features
π Product analytics: Custom trends, funnels, user paths, retention analysis, and segment user cohorts. Also, direct SQL querying for power users.
πΊ Session replays: View exactly how users are using your site. Includes event timelines, console logs, network activity, and 90-day data retention.
π¬ Surveys: Target surveys by event or person properties. Templates for net promoter score (NPS), product-market fit (PMF) surveys, and more.
π§ͺ A/B tests: Optimize your app and website with up to nine test variations and track impact on primary and secondary metrics. Automatically calculate test duration, sample size, and statistical significance.
π© Feature flags: Rollout features safely with local evaluation (for faster performance), JSON payloads, and instant rollbacks.
How does PostHog compare to Userpilot?
Although PostHog doesn't have product tours, tooltips, or guides, it does include all the other features of Userpilot and more. This includes being free and self-serve, as well as no extra charge for hosting your data in the EU.
PostHog | Userpilot | |
Self-serve Free to try, no mandatory sales calls | β | β |
Product analytics Custom events, trends, funnels, paths, and retention | β | β |
Autocapture Capture events without manual instrumentation | β | β |
In-app engagement Engage with users through product tours, tooltips, and popups | β | β |
Surveys Collect feedback and run satisfaction surveys | β | β |
Session replay Watch real users on your site; discover friction points | β | β |
A/B testing Run multivariate tests and see the impact of changes with custom goals and reports | β | β |
Mobile support Pre-built SDKs and support for iOS, Android, and React Native | β | β |
EU hosting Store your data in the EU for compliance | β | $749/m plan |
Open source Audit code, contribute to roadmap, and build integrations | β | β |
Why do companies use PostHog?
According to reviews on G2, companies use PostHog because:
It replaces multiple tools: PostHog can replace Userpilot (product analytics and surveys), Fullstory (session replay), and LaunchDarkly (feature flags and A/B testing). This simplifies workflows and ensures product data is in all one place.
Pricing is transparent and scalable: Users appreciate how PostHog's pricing scales as they grow. There's a generous free tier they can use forever.
They need a complete picture of users: PostHog includes every tool necessary for understanding users and improving products. This includes funnels to track conversion, replays to see where users get stuck, statistically significant improvements with A/B tests, and feedback gathering with surveys.
Bottom line
For teams looking for all the tools they need to improve their products, PostHog makes for a great alternative. This is especially true for startups and scaleups thanks to it having a generous free tier.
2. Pendo
- Founded: 2013
- Similar to: PostHog, Amplitude
- Typical users: Product managers and customer success teams
- Typical customers: Small and mid-market B2C apps
What is Pendo?
Pendo is a product experience platform that offers session replay, user feedback, product analytics, in-app guides, and product validation tools. It's primarily used by product managers and customer success teams.
According to BuiltWith, 3,166 of the top million websites deploy Pendo as of May 2024. This is just under 6x the 556 that use Userpilot.
Key features
π In-app guides: Deliver personalized guidance to customers inside your app, without changing the code.
π£ User feedback: A centralized location to capture product feedback. Capture manually or with in-app prompts.
π Product analytics: Learn how users are using your app with event autocapture. Analyze with funnels, trends, and retention analysis.
πΉ Session replay: Watch real users use your product and understand the behavior behind your analytics data.
π£οΈ Product validation and roadmaps: Manage your backlog and plan your roadmap to create alignment.
How does Pendo compare to Userpilot?
Pendo is the most similar alternative to Userpilot. It includes all of the key features and more (like roadmaps and EU hosting).
Pendo | Userpilot | |
Self-serve Free to try, no mandatory sales calls | β | β |
Product analytics Custom events, trends, funnels, paths, and retention | β | β |
Autocapture Capture events without manual instrumentation | β | β |
In-app engagement Engage with users through product tours, tooltips, and popups | β | β |
Surveys Collect feedback and run satisfaction surveys | β | β |
Session replay Watch real users on your site; discover friction points | β | β |
A/B testing Run multivariate tests and see the impact of changes with custom goals and reports | β | β |
Mobile support Pre-built SDKs and support for iOS, Android, and React Native | β | β |
EU hosting Store your data in the EU for compliance | β | $749/m plan |
Open source Audit code, contribute to roadmap, and build integrations | β | β |
Why do companies use Pendo?
According to G2 reviews, customers use Pendo for:
Customer support and feedback: Product and customer support value Pendo for its feedback collection and roadmapping capabilities. Users like how it helps them figure out what to work on next.
Improving onboarding: Pendo's in-app guides combined with analytics features facilitate experimenting with new onboarding flows and improving user adoption.
Product planning: Pendo's data tools, product validation, and roadmap features help align internal teams and stakeholders on product development.
Bottom line
Pendo makes for a solid alternative to Userpilot thanks to its matching feature set while also being self-serve. Pendo's opaque pricing can be a turnoff to some, though.
3. Whatfix
- Founded: 2014
- Similar to: WalkMe, Chameleon
- Typical users: Enterprise healthcare, financial services, and HR companies
- Typical customers: Education and training teams, HR
What is Whatfix?
Whatfix is a digital adoption and product analytics platform built for enterprises. It includes guidance, feedback, and content tools to help with transformation, training, and onboarding. Teams can create and manage content, deliver it to specific users in-app, and measure its impact. Whatfix also offers personalizations, automation, and integrations to optimize workflows and app usage.
According to BuiltWith, as of May 2024, 243 of the top million websites deploy Whatfix. Just under half of the 556 who use Userpilot. This does undercount internal or backend usage, though.
Key features
π§³ Guidance: Add interactive in-app guidance, contextual support, and announcements to your app easily.
π Product analytics: Autocapture user behavior and analyze with trend, funnel, and retention graphs.
π Content management: Create and manage support content like e-learning materials and product announcements, no coding required.
π£οΈ In-app messaging: Make announcements, drive adoption of new features, and help users when they get stuck.
π Surveys: Collect feedback and NPS responses through in-app surveys.
How does Whatfix compare to Userpilot?
Whatfix is more of an enterprise tool than Userpilot is. It includes more tools for internal teams to use to increase adoption, but at a broad level, its feature set is very similar to Userpilot.
Whatfix | Userpilot | |
Self-serve Free to try, no mandatory sales calls | Trial only | β |
Product analytics Custom events, trends, funnels, paths, and retention | β | β |
Autocapture Capture events without manual instrumentation | β | β |
In-app engagement Engage with users through product tours, tooltips, and popups | β | β |
Surveys Collect feedback and run satisfaction surveys | β | β |
Session replay Watch real users on your site; discover friction points | β | β |
A/B testing Run multivariate tests and see the impact of changes with custom goals and reports | β | β |
Mobile support Pre-built SDKs and support for iOS, Android, and React Native | β | β |
EU hosting Store your data in the EU for compliance | Enterprise | $749/m plan |
Open source Audit code, contribute to roadmap, and build integrations | β | β |
Why do companies use Whatfix?
According to G2 reviews, users like Whatfix the most for:
Easy guidance tools: Whatfix enables teams to easily drive product adoption through onboarding flows, tooltips, and widgets.
Help managing complexity: Users often mention using Whatfix on their complicated pages, helping them effectively guide users and adapt well to complex sites.
Support: Whatfix provides a collaborative, responsive support team, helping users get a solution tailored to their needs.
Bottom line
For larger enterprises needing tools for internal and external product adoption, Whatfix can make for a solid alternative. The lack of free plan and opaque pricing makes it tough to recommend to smaller teams, though.
4. Chameleon
- Founded: 2015
- Similar to: Userflow, Pendo
- Typical users: Product managers and product marketers
- Typical customers: Growth-stage SaaS companies
What is Chameleon?
Chameleon is a product-growth platform that provides tools like tours, tooltips, surveys, and widgets to help create happier users without changing your product. Each of these is fully customizable in terms of design and targeting while also being perfomant. It also integrates with your existing tools like Segment, Hubspot, Slack, and Amplitude.
According to BuiltWith, as of May 2024, 204 of the top million websites deploy Chameleon. This is under half of the 556 who use Userpilot.
Key features
π¦ Product tours: Drive adoption of your product and features.
π§° Tooltips: Help users figure out your product with popups and messages.
π¬ Surveys: Get feedback from users with contextual and targeted surveys.
π‘ Launchers: Use customizable widgets to move users throughout your product.
π Help bar: Provide an easily accessible search bar to help users answer questions and solve problems themselves.
How does Chameleon compare to Userpilot?
The big advantage Chameleon has over Userpilot is that it is self-serve. Beyond this, it focuses on in-app engagement with tours, tooltips, and surveys, but lacks features like product analytics beyond these.
Chameleon | Userpilot | |
Self-serve Free to try, no mandatory sales calls | β | β |
Product analytics Custom events, trends, funnels, paths, and retention | β | β |
Autocapture Capture events without manual instrumentation | β | β |
In-app engagement Engage with users through product tours, tooltips, and popups | β |