Get started with Support

Enable Support and add the widget

The first step is to enable Support and add the in-app widget to your site, so customer conversations start arriving as tickets. Every widget ticket automatically attaches the sender's session replay, events, and identity, so you always have the full story.

Building your own interface instead? The JavaScript API gives you the same backend without the default widget.

Set up the widget

Connect your other channels

Meet customers wherever they are. Beyond the widget, conversations can arrive from email, Slack, Microsoft Teams (beta), and GitHub. You can also start tickets from your own code with the JavaScript API or the email compose API. Every channel syncs both ways so you answer from a single inbox.

Connect a channel

Work your tickets

The Support inbox is where your team lives. Open any ticket and the customer's replay, recent events, exceptions, and past conversations are right there, so you resolve issues without the back-and-forth. Assign, tag, snooze, and track SLAs from one view.

Explore the inbox

Automate assignment, tags, and SLAs

Let rules handle the repetitive parts. Workflows are rules you control – no autonomous AI involved. For example:

• Set SLAs based on channel or priority
• Auto-assign new tickets to a role
• Tag tickets by customer email domain
• Reopen a ticket when the customer replies

Set up workflows

Turn tickets into fixes

Support isn't just an inbox – it's a signal source. Recurring issues in your conversations become Self-driving reports, and when there's a code fix, a pull request you review and merge. Answering customers still happens in the Support inbox; you review these fixes in the Self-driving inbox.

Support and Self-driving

Let the AI agent draft replies

The AI agent drafts a reply when a ticket arrives. You choose, per channel and ticket type, whether that draft stays a private note or goes to the customer. Diagnostic and billing replies always stay private. Turn it on only if you want it.

Set up the AI agent

Learn by use case

The same product covers shared Slack channels, in-app chat, a support@ inbox, GitHub issues, and a move off another help desk. Start from the use case that matches how your customers already reach you.

Browse use cases

Migrating from another tool?

Bring your history with you so the inbox starts with context instead of an empty slate. The Zendesk import (beta) brings over:

• Full message threads, including internal notes
• Customer names and emails
• Tags, statuses, and priorities
• Attachments and original timestamps

Import tickets

Know what's free

Support's core features are free. That includes the widget, the inbox, every channel, workflow automation, and historical imports. There is no ticket cap and no per-seat charge. The AI agent is free while it is in beta. We will set a price later, and we will tell you before any charge starts. See pricing for the limits.

See pricing