GitHub integration

The GitHub Issues channel connects your GitHub repositories to PostHog Support, enabling two-way sync between GitHub issues and support tickets.

• GitHub to PostHog – new issues in monitored repos automatically create support tickets, and issue comments sync as ticket messages
• PostHog to GitHub – team replies in PostHog are posted back to the GitHub issue as comments

Connecting GitHub

1. Go to Support > Settings in PostHog
2. Click the GitHub tab under channels
3. Select a GitHub App installation to connect
4. Choose which repositories to monitor
5. Issues from those repos start creating tickets automatically

Configuration

After connecting, configure the integration in the GitHub tab under Support > Settings:

Selecting repositories

Click the repository selector to see all repos available through your GitHub App installation. Only issues from selected repositories create tickets – issues from other repos are ignored.

How tickets are created

New issues

When someone opens a new issue in a monitored repository, PostHog automatically creates a support ticket with:

• The issue title and body as the first message
• The GitHub username as the customer identity (github:<username>)
• channel_source set to github
• A link back to the original GitHub issue

Issue comments

Comments on monitored issues sync as ticket messages. If a comment arrives for an issue that doesn't have a ticket yet (e.g. the issue was opened before monitoring was enabled), PostHog creates the ticket automatically.

Duplicate comments are detected and skipped to prevent echoing.

Two-way sync

GitHub to PostHog

• New issues create tickets with status new
• Issue comments sync as ticket messages
• Closing a GitHub issue sets the ticket status to resolved
• Reopening a GitHub issue sets the ticket status back to open

PostHog to GitHub

When a team member replies to a GitHub-sourced ticket in PostHog, the reply is posted back to the GitHub issue as a comment. The comment includes the team member's name.

Private notes (internal messages) are never posted to GitHub.

Viewing GitHub tickets

GitHub-sourced tickets appear in your inbox alongside widget, Slack, and email tickets. Each GitHub ticket shows:

• A GitHub icon indicating the channel source
• A link to the original GitHub issue in the ticket sidebar (e.g. owner/repo#123)
• The GitHub user's login name on messages

Filter the ticket list by channel source to see only GitHub tickets.

Disconnecting

To remove the GitHub integration:

1. Go to Support > Settings
2. Click the GitHub tab
3. Click Disconnect

Existing tickets created from GitHub issues are not affected – they remain in your inbox but new issues and comments no longer sync.