Use Support in PostHog Code

PostHog Code is the desktop app for driving parallel agents that improve your product. For Support, it's where you review and merge the Self-driving PRs generated from your tickets. You don't reply to customer tickets here, that happens in the web app.

Review the fixes your tickets generated

Recurring issues in your support conversations become Self-driving reports, each with the evidence behind it and, when there's a code fix, a drafted pull request. PostHog Code is where you connect those conversations as a signal source and work through the reports they generate.

Say a handful of reports landed overnight from your support queue. In PostHog Code you can:

• Open a report to see the tickets it groups, the session replays and events behind them, and the proposed fix
• Merge the pull request when the fix holds up, or steer the agent when it needs more context
• Take a multi-repo fix over locally and keep going with a full agent

Because the reports come straight from your tickets, you're reviewing fixes for problems your customers actually hit, ranked by how many of them hit it.

How it connects to Slack

A task you start in Slack shows up in PostHog Code, so you can pick it up on your desktop and keep going. The same Self-driving inbox lives in both places.