Summarize Surveys with PostHog AI

PostHog AI analyzes and summarizes your Survey responses, extracting themes, sentiment, and actionable insights from open-text and structured answers. Instead of reading hundreds of responses manually, ask PostHog AI to surface the patterns.

How it works

PostHog AI reads through your Survey responses and produces:

• Theme extraction – groups responses into common topics (e.g. "pricing concerns," "onboarding confusion," "missing features")
• Sentiment analysis – classifies feedback as positive, neutral, or negative
• Actionable insights – highlights specific suggestions and recurring requests
• Segment comparisons – differences in feedback between user groups (e.g. free vs paid, new vs returning)

You can ask follow-up questions to drill into specific themes, like "what do detractors say about pricing?" or "compare feedback from mobile vs desktop users."

Example

When you ask PostHog AI to summarize an NPS Survey, it goes beyond the score. It analyzes open-text responses across the promoter, passive, and detractor groups to explain why users scored the way they did.

A typical NPS summary might include:

• Promoters (9-10) love the speed and ease of use, frequently mention the onboarding experience.
• Passives (7-8) are satisfied but want better documentation and more integrations.
• Detractors (0-6) cite pricing concerns and missing features like custom dashboards.

This turns a single number into actionable feedback you can act on.

Try it

Select a prompt to try it out in the PostHog app:

• Summarize responses from my latest NPS Survey
• What are the top themes in our checkout feedback Survey?
• What do detractors (NPS 0-6) complain about most?
• Compare feedback from free vs paid users on the onboarding Survey
• What actionable improvements do users suggest most frequently?

Tips for better results

• Name the Survey – "from the checkout feedback Survey" helps PostHog AI find the right dataset
• Filter by segment – "from enterprise users" or "from detractors only" narrows the analysis to the most relevant responses
• Ask about specific themes – "What do users say about pricing?" focuses the summary on a single topic
• Request actionable output – "What are the top three things we should fix?" prompts PostHog AI to prioritize its findings
• Compare segments – "How does feedback differ between free and paid users?" reveals differences you might not spot manually

Get started

To start summarizing Survey responses with PostHog AI, set up PostHog AI. Survey summarization requires an active Survey with collected responses.