Genesys Cloud
Let AI connect your sources for you
Skip the manual setup — run this in your project and the wizard auto-detects your databases and APIs and connects them to PostHog.
Connect Genesys Cloud to PostHog to sync your data into the PostHog data warehouse for analysis and modeling.
Connect your Genesys Cloud organization to import calls, conversations, participants, users, and queues.
In Genesys Cloud, go to Admin > Integrations > OAuth and add a client with the Client Credentials grant type. Assign it a role with these permissions:
analytics:conversationDetail:viewfor calls, conversations, and participantsrouting:queue:viewfor queues
Then select the region your organization is hosted in.
Configuration
| Option | Type | Required |
|---|---|---|
Region | select | Yes |
Client ID | text | Yes |
Client secret | password | Yes |
Linking Genesys Cloud to PostHog
- Go to the Data pipeline page in PostHog
- Click New source and select Genesys Cloud
- Fill in the required configuration fields
- Click Next, select the tables you want to sync, and then press Import
Supported tables
| Table | Description | Sync method | Incremental field | Primary key |
|---|---|---|---|---|
conversations | Genesys Cloud conversations across all media types (voice, chat, email, messaging, callbacks), from the analytics conversation details query. | Incremental, Full refresh | conversationStart | — |
calls | Genesys Cloud voice conversations (phone calls), from the analytics conversation details query. | Incremental, Full refresh | conversationStart | — |
participants | One row per participant in a Genesys Cloud conversation (customer, agent, IVR, ACD queue, and so on). | Incremental, Full refresh | conversationStart | — |
users | Users (agents and other staff) in the Genesys Cloud organization, including inactive and deleted users. | Full refresh | — | — |
queues | ACD routing queues in the Genesys Cloud organization. | Full refresh | — | — |