Conversations

For instructions on how to authenticate to use this endpoint, see API overview.

Endpoints

POST
POST
POST
GET
GET
POST
GET
PATCH
DELETE
← Previous page

Create conversations tickets bulk update status

Update the status of multiple tickets in a single request.

Only tickets belonging to the current team are affected; other-team UUIDs are silently ignored. Tickets already in the requested status are skipped.

Request parameters

  • ids
    array
  • status

Response


Example request

POST /api/projects/:project_id/conversations/tickets/bulk_update_status
export POSTHOG_PERSONAL_API_KEY=[your personal api key]
curl 
    -H 'Content-Type: application/json'\
    -H "Authorization: Bearer $POSTHOG_PERSONAL_API_KEY" \
    <ph_app_host>/api/projects/:project_id/conversations/tickets/bulk_update_status/\
	-d ids="array",\
	-d status=undefined

Example response

Status 200
RESPONSE
{
  "updated": 0,
  "ids": [
    "497f6eca-6276-4993-bfeb-53cbbbba6f08"
  ]
}

Create conversations tickets bulk update tags

Bulk update tags on multiple objects.

PAT access: this action has no required_scopes= on the decorator — inheriting viewsets must add "bulk_update_tags" to their scope_object_write_actions list to accept personal API keys. Without that opt-in, APIScopePermission rejects PAT requests with "This action does not support personal API key access". Done per-viewset so granting <scope>:write for one resource doesn't leak access to sibling resources that share this mixin.

Accepts:

  • {"ids": [...], "action": "add"|"remove"|"set", "tags": ["tag1", "tag2"]}

Actions:

  • "add": Add tags to existing tags on each object
  • "remove": Remove specific tags from each object
  • "set": Replace all tags on each object with the provided list

Request parameters

  • ids
    array
  • action
  • tags
    array

Response


Example request

POST /api/projects/:project_id/conversations/tickets/bulk_update_tags
export POSTHOG_PERSONAL_API_KEY=[your personal api key]
curl 
    -H 'Content-Type: application/json'\
    -H "Authorization: Bearer $POSTHOG_PERSONAL_API_KEY" \
    <ph_app_host>/api/projects/:project_id/conversations/tickets/bulk_update_tags/\
	-d ids="array",\
	-d action=undefined,\
	-d tags="array"

Example response

Status 200
RESPONSE
{
  "updated": [
    {
      "id": 0,
      "tags": [
        "string"
      ]
    }
  ],
  "skipped": [
    {
      "id": 0,
      "reason": "string"
    }
  ]
}

Create conversations tickets compose

Create a new outbound ticket and send the first message to the customer.

Required API key scopes

ticket:write

Request parameters

  • recipient_email
    string
  • recipient_distinct_id
    string
  • email_subject
    string
  • email_config_id
    string
  • message
    string
  • rich_content

Response


Example request

POST /api/projects/:project_id/conversations/tickets/compose
export POSTHOG_PERSONAL_API_KEY=[your personal api key]
curl 
    -H 'Content-Type: application/json'\
    -H "Authorization: Bearer $POSTHOG_PERSONAL_API_KEY" \
    <ph_app_host>/api/projects/:project_id/conversations/tickets/compose/\
	-d recipient_email="string",\
	-d email_config_id="string",\
	-d message="string"

Example response

Status 201
RESPONSE
{
  "id": "497f6eca-6276-4993-bfeb-53cbbbba6f08",
  "ticket_number": 0
}
Status 400
RESPONSE
{
  "detail": "string",
  "error_type": "string"
}

Retrieve conversations tickets unread count

Get total unread ticket count for the team.

Returns the sum of unread_team_count for all non-resolved tickets. Cached in Redis for 30 seconds, invalidated on changes.

Required API key scopes

ticket:read

Response


Example request

GET /api/projects/:project_id/conversations/tickets/unread_count
export POSTHOG_PERSONAL_API_KEY=[your personal api key]
curl \
    -H "Authorization: Bearer $POSTHOG_PERSONAL_API_KEY" \
    <ph_app_host>/api/projects/:project_id/conversations/tickets/unread_count/

Example response

Status 200
RESPONSE
{
  "id": "497f6eca-6276-4993-bfeb-53cbbbba6f08",
  "ticket_number": 0,
  "channel_source": "widget",
  "channel_detail": "slack_channel_message",
  "distinct_id": "string",
  "status": "new",
  "priority": "low",
  "assignee": {
    "id": "string",
    "type": "string",
    "user": {
      "property1": "string",
      "property2": "string"
    },
    "role": {
      "property1": "string",
      "property2": "string"
    }
  },
  "anonymous_traits": null,
  "identity_verified": true,
  "ai_resolved": true,
  "escalation_reason": "string",
  "ai_triage": null,
  "created_at": "2019-08-24T14:15:22Z",
  "updated_at": "2019-08-24T14:15:22Z",
  "message_count": 0,
  "last_message_at": "2019-08-24T14:15:22Z",
  "last_message_text": "string",
  "unread_team_count": 0,
  "unread_customer_count": 0,
  "session_id": "string",
  "session_context": null,
  "sla_due_at": "2019-08-24T14:15:22Z",
  "snoozed_until": "2019-08-24T14:15:22Z",
  "slack_channel_id": "string",
  "slack_thread_ts": "string",
  "slack_team_id": "string",
  "email_subject": "string",
  "email_from": "user@example.com",
  "email_to": "string",
  "cc_participants": null,
  "github_repo": "string",
  "github_issue_number": 0,
  "zendesk_ticket_id": 0,
  "organization_id": "string",
  "organization_id_source": "string",
  "person": {
    "id": "497f6eca-6276-4993-bfeb-53cbbbba6f08",
    "name": "string",
    "distinct_ids": [
      "string"
    ],
    "properties": {},
    "created_at": "2019-08-24T14:15:22Z",
    "is_identified": true
  },
  "tags": [
    null
  ]
}

List all conversations views

Required API key scopes

ticket:read

Query parameters

  • limit
    integer
  • offset
    integer

Response


Example request

GET /api/projects/:project_id/conversations/views
export POSTHOG_PERSONAL_API_KEY=[your personal api key]
curl \
    -H "Authorization: Bearer $POSTHOG_PERSONAL_API_KEY" \
    <ph_app_host>/api/projects/:project_id/conversations/views/

Example response

Status 200
RESPONSE
{
  "count": 123,
  "next": "http://api.example.org/accounts/?offset=400&limit=100",
  "previous": "http://api.example.org/accounts/?offset=200&limit=100",
  "results": [
    {
      "id": "497f6eca-6276-4993-bfeb-53cbbbba6f08",
      "short_id": "string",
      "name": "string",
      "filters": {},
      "created_at": "2019-08-24T14:15:22Z",
      "created_by": {
        "id": 0,
        "uuid": "095be615-a8ad-4c33-8e9c-c7612fbf6c9f",
        "distinct_id": "string",
        "first_name": "string",
        "last_name": "string",
        "email": "user@example.com",
        "is_email_verified": true,
        "hedgehog_config": {},
        "role_at_organization": "engineering"
      },
      "is_favorited": true
    }
  ]
}

Create conversations views

Required API key scopes

ticket:write

Request parameters

  • name
    string
  • filters
    object
  • is_favorited
    boolean

Response


Example request

POST /api/projects/:project_id/conversations/views
export POSTHOG_PERSONAL_API_KEY=[your personal api key]
curl 
    -H 'Content-Type: application/json'\
    -H "Authorization: Bearer $POSTHOG_PERSONAL_API_KEY" \
    <ph_app_host>/api/projects/:project_id/conversations/views/\
	-d name="string"

Example response

Status 201
RESPONSE
{
  "id": "497f6eca-6276-4993-bfeb-53cbbbba6f08",
  "short_id": "string",
  "name": "string",
  "filters": {},
  "created_at": "2019-08-24T14:15:22Z",
  "created_by": {
    "id": 0,
    "uuid": "095be615-a8ad-4c33-8e9c-c7612fbf6c9f",
    "distinct_id": "string",
    "first_name": "string",
    "last_name": "string",
    "email": "user@example.com",
    "is_email_verified": true,
    "hedgehog_config": {},
    "role_at_organization": "engineering"
  },
  "is_favorited": true
}

Retrieve conversations views

Required API key scopes

ticket:read

Path parameters

  • short_id
    string

Response


Example request

GET /api/projects/:project_id/conversations/views/:short_id
export POSTHOG_PERSONAL_API_KEY=[your personal api key]
curl \
    -H "Authorization: Bearer $POSTHOG_PERSONAL_API_KEY" \
    <ph_app_host>/api/projects/:project_id/conversations/views/:short_id/

Example response

Status 200
RESPONSE
{
  "id": "497f6eca-6276-4993-bfeb-53cbbbba6f08",
  "short_id": "string",
  "name": "string",
  "filters": {},
  "created_at": "2019-08-24T14:15:22Z",
  "created_by": {
    "id": 0,
    "uuid": "095be615-a8ad-4c33-8e9c-c7612fbf6c9f",
    "distinct_id": "string",
    "first_name": "string",
    "last_name": "string",
    "email": "user@example.com",
    "is_email_verified": true,
    "hedgehog_config": {},
    "role_at_organization": "engineering"
  },
  "is_favorited": true
}

Update conversations views

Required API key scopes

ticket:write

Path parameters

  • short_id
    string

Request parameters

  • name
    string
  • filters
    object
  • is_favorited
    boolean

Response


Example request

PATCH /api/projects/:project_id/conversations/views/:short_id
export POSTHOG_PERSONAL_API_KEY=[your personal api key]
curl -X PATCH \
    -H "Authorization: Bearer $POSTHOG_PERSONAL_API_KEY" \
    <ph_app_host>/api/projects/:project_id/conversations/views/:short_id/\
	-d name="string"

Example response

Status 200
RESPONSE
{
  "id": "497f6eca-6276-4993-bfeb-53cbbbba6f08",
  "short_id": "string",
  "name": "string",
  "filters": {},
  "created_at": "2019-08-24T14:15:22Z",
  "created_by": {
    "id": 0,
    "uuid": "095be615-a8ad-4c33-8e9c-c7612fbf6c9f",
    "distinct_id": "string",
    "first_name": "string",
    "last_name": "string",
    "email": "user@example.com",
    "is_email_verified": true,
    "hedgehog_config": {},
    "role_at_organization": "engineering"
  },
  "is_favorited": true
}

Delete conversations views

Required API key scopes

ticket:write

Path parameters

  • short_id
    string

Example request

DELETE /api/projects/:project_id/conversations/views/:short_id
export POSTHOG_PERSONAL_API_KEY=[your personal api key]
curl  -X DELETE \
    -H "Authorization: Bearer $POSTHOG_PERSONAL_API_KEY" \
    <ph_app_host>/api/projects/:project_id/conversations/views/:short_id/

Example response

Status 204 No response body
← Previous page

Community questions