Ticket
Properties
| Name | Type |
|---|---|
created_at | string |
ISO timestamp when the ticket was created | |
id | string |
Unique identifier for the ticket | |
last_message_at | string |
ISO timestamp of the last message | |
last_message | string |
Preview of the last message | |
message_count | number |
Total number of messages in this ticket | |
messages | Message[] |
Array of messages (only present in detailed ticket view) | |
status | TicketStatus |
Current status of the ticket | |
unread_count | number |
Number of unread messages from the team | |