SolarWinds Service Desk
Let AI connect your sources for you
Skip the manual setup — run this in your project and the wizard auto-detects your databases and APIs and connects them to PostHog.
Connect SolarWinds Service Desk to PostHog to sync your data into the PostHog data warehouse for analysis and modeling.
Enter your SolarWinds Service Desk JSON web token to pull your service desk data into the PostHog Data warehouse.
You can generate a token in SolarWinds Service Desk under Setup → Users & Access → Users — open the user and use Actions → Generate JSON Web Token. The token inherits that user's role, so it needs read access to the records you want to sync, and requests stop working if that user is ever disabled.
SolarWinds Service Desk runs independent regional stacks that do not share data — pick the region your account is on.
Configuration
| Option | Type | Required |
|---|---|---|
Region | select | Yes |
JSON web token | password | Yes |
Linking SolarWinds Service Desk to PostHog
- Go to the Data pipeline page in PostHog
- Click New source and select SolarWinds Service Desk
- Fill in the required configuration fields
- Click Next, select the tables you want to sync, and then press Import
Supported tables
| Table | Description | Sync method | Incremental field | Primary key |
|---|---|---|---|---|
incidents | Help desk incidents and service requests, including state, priority, assignment, requester, and SLA violation details. | Incremental, Full refresh | updated_at | — |
problems | Problem records tracking root causes behind one or more incidents, with symptoms, workarounds, and linked records. | Full refresh | — | — |
changes | Change management records with plans, state, priority, and links to related incidents, problems, and releases. | Full refresh | — | — |
releases | Release records grouping changes that are deployed together. | Full refresh | — | — |
solutions | Knowledge base solution articles, with their content and attachments. | Full refresh | — | — |
catalog_items | Service catalog items users can request through the service portal. | Full refresh | — | — |
users | Users of the service desk account, with contact details, site, department, and role information. | Full refresh | — | — |
groups | Groups used for assignment and notifications, with their memberships. | Full refresh | — | — |
departments | Departments records can be associated with (incidents, assets, users). | Full refresh | — | — |
sites | Physical sites/locations records can be associated with. | Full refresh | — | — |
hardwares | Hardware assets (computers) tracked in asset management, with hardware specs, network details, and ownership. | Full refresh | — | — |
other_assets | Non-computer assets (peripherals, furniture, equipment) tracked in asset management. | Full refresh | — | — |