Linking Gladly as a source

The Gladly connector pulls your customer service data – customers, conversation items, agents, and topics – into the PostHog data warehouse.

Data comes from Gladly's scheduled export jobs rather than a traditional REST API. Gladly produces JSONL files on an hourly or daily schedule, and PostHog processes them oldest-first to keep your warehouse in sync.

Adding a data source

1. Go to the sources tab of the data pipeline section in PostHog.
2. Click + New source and then click Link next to Gladly.
3. In Gladly, go to Settings > API Tokens and create an API token for an agent with the API User permission. Note the agent's email address and the generated token.
4. Back in PostHog, enter your Organization subdomain (the first part of your Gladly URL – for myorg.gladly.com enter myorg), the Agent email, and the API token, then click Next.
5. Select the tables you want to sync, set the sync method and frequency, then click Import.

Once the syncs are complete, you can start using Gladly data in PostHog.

Available tables

Incremental tables sync only new or updated records on each run. Each row includes injected _job_id and _job_updated_at fields from the export job that produced it. The _job_updated_at field is used as the incremental cursor.

Sync limitations

Gladly retains export job files for 14 days. The initial sync imports all available data within that window. History older than 14 days isn't accessible unless you ask Gladly support to regenerate past exports.

Configuration