# Giving credits to customers - Handbook

Sometimes we might want to offer a customer one time credits to cover an upcoming invoice, for example when accommodating a trial for a new product or offering compensation for a recent incident. Here’s how to do that.

-   Go to [Billing Admin → Credits](https://billing.posthog.com/admin/billing/credit/)
-   Click Add Credit at the top right.
-   Click Add credit at the top right.
    -   Select the customer from dropdown or search
    -   Enter the total credit amount.
    -   choose from the following options for reason:
        -   First Big Bill
        -   Unwanted Spike
        -   Trial Accommodation
        -   Promo Credit
        -   Incident Credit
        -   Bug Credit
        -   Other
    -   Add any internal notes for context in Notes section.
    -   Include a link to a related Slack message, Zendesk ticket, or internal discussion in reference link field
-   Click Save and the credit will automatically be added to the customer’s balance in Stripe and applied to their next invoice.

## Things to keep in mind

-   Credits only apply to upcoming invoices.
-   If you’re trying to adjust a completed invoice, this should be handled as a [refund](/handbook/growth/sales/refunds.md) instead.
-   Always include enough context in your notes or reference link so others understand why the credit was given.

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