# Support pricing - Docs

The core of Support is free. The paid pieces are opt-in, so you only pay when you turn something on.

## What's free

The widget, the inbox, all four [channels](/docs/support/concepts/channels.md), workflow automation, and historical imports are free to use. There's no per-seat charge.

## The AI reply agent

**Coming soon**

This isn't available yet. We'll give you plenty of notice before it ships.

An AI agent will draft replies to your customers for your team to review. It will be opt-in: only teams who turn it on are billed.

## Self-driving

When your tickets feed [Self-driving](/docs/self-driving.md) and it opens a pull request, that PR is billed at $15, with your first three each month free. Reports are always free, nothing merges without a human, and a PR that wasn't worth it is [refunded](/docs/self-driving/pricing.md#refunds). See [Self-driving pricing](/docs/self-driving/pricing.md) for the details.

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