> AI agents: this is one page from PostHog's docs. Full index of Markdown docs for LLMs: https://posthog.com/llms.txt

# Linking SmartReach as a source

Canonical URL: https://posthog.com/docs/data-pipelines/sources/smartreach

> **Cloud region:** This page uses US Cloud hosts. For an EU Cloud project, use `https://eu.posthog.com` instead of `https://us.posthog.com` or `https://app.posthog.com` (app host for links).

## On this page

- [Prerequisites](#prerequisites)
- [Adding a data source](#adding-a-data-source)
- [Sync modes](#sync-modes)
- [Configuration](#configuration)
- [Supported tables](#supported-tables)
- [Troubleshooting](#troubleshooting)

**Beta release**

This source is currently in **beta**. It works end to end, but you may still hit rough edges. [Let us know](https://us.posthog.com/#panel=support%3Asupport%3Adata_warehouse%3A%3Atrue) if you do.

![](https://res.cloudinary.com/dmukukwp6/image/upload/texture_tan_9608fcca70)

![](https://res.cloudinary.com/dmukukwp6/image/upload/texture_tan_dark_a92b0e022d)

Let AI connect your sources for you

Skip the manual setup — run this in your project and the wizard auto-detects your databases and APIs and connects them to PostHog.

`npx @posthog/wizard warehouse`

![PostHog Wizard hedgehog](https://res.cloudinary.com/dmukukwp6/image/upload/wizard_3f8bb7a240.png)

![](https://res.cloudinary.com/dmukukwp6/image/upload/wizard_3f8bb7a240.png)Let AI connect your sources for you

The SmartReach connector syncs your sales engagement data into the PostHog Data warehouse, so you can analyze your prospects and outreach campaigns alongside your product data.

## Prerequisites

You need a SmartReach account with access to your API key and your team ID.

## Adding a data source

1.  In PostHog, go to the [Sources tab](https://app.posthog.com/data-management/sources) of the data pipeline section.
2.  Click **\+ New source** and click **Link** next to this source.
3.  Enter your credentials (see [Configuration](#configuration) below) and click **Next**.
4.  Select the tables you want to sync, choose a sync method and frequency, then click **Import**.

Once the syncs are complete, you can start querying this data in PostHog.

When linking SmartReach, you'll need:

-   **API key** – find it under **Settings → Integrations** in the [SmartReach app](https://app.smartreach.io/). The key is scoped to your user and grants read access to your prospects and campaigns.
-   **Team ID** – required by the current SmartReach API. Find it in your SmartReach team settings.
-   **Team ID** – required for new connections. Find it in your SmartReach team settings. It starts with `team_`.

## Sync modes

Each table can be synced in one of several modes, depending on what the source supports:

-   **Webhook** (when available) – the source pushes changes to PostHog in real time. Fastest freshness, lowest ongoing cost, and the only mode that reliably captures updates and deletes.
-   **Incremental** – only new or updated rows are synced on each run, using a cursor field (such as an `updated_at` timestamp). Cheaper than a full refresh, but deletes aren't captured.
-   **Append only** – new rows are appended using a cursor field; existing rows are never updated. Ideal for immutable, append-only tables like event logs.
-   **Full refresh** – the whole table is reloaded on every sync. Use it when a table has no reliable cursor or when you need deletions reflected.

See [sync methods](https://posthog.com/docs/data-pipelines/sources.md#sync-methods) for a full explanation of how each mode works and how to choose between them.

This source is full-refresh only. Every table is fully re-synced on each run.

## Configuration

| Option | Type | Required |
| --- | --- | --- |
| `API key` | password | Yes |
| `Team ID` | text | No |

## Supported tables

| Table | Description | Sync method | Incremental field | Primary key |
| --- | --- | --- | --- | --- |
| `prospects` | A SmartReach prospect — a contact stored in the account, targetable by outreach campaigns. | Full refresh | — | — |
| `campaigns` | A SmartReach campaign — an outreach sequence that sends steps to enrolled prospects. | Full refresh | — | — |

## Troubleshooting

-   If you see an authentication error, your API key is invalid or has been revoked. Generate a new key under **Settings → Integrations** in the SmartReach app, then reconnect.
-   If you see a permissions error, the key does not have access to this data. Check the key's permissions, then reconnect.

If your sync is failing or data looks wrong, see the [Data warehouse troubleshooting guide](https://posthog.com/docs/data-warehouse/troubleshooting.md). If that doesn't help, [contact support](https://us.posthog.com/#panel=support%3Asupport%3Adata_warehouse%3A%3Atrue) – we're happy to help.