> AI agents: this is one page from PostHog's docs. Full index of Markdown docs for LLMs: https://posthog.com/llms.txt

# Linking Retently as a source

Canonical URL: https://posthog.com/docs/data-pipelines/sources/retently

> **Cloud region:** This page uses US Cloud hosts. For an EU Cloud project, use `https://eu.posthog.com` instead of `https://us.posthog.com` or `https://app.posthog.com` (app host for links).

## On this page

- [Prerequisites](#prerequisites)
- [Adding a data source](#adding-a-data-source)
- [Sync modes](#sync-modes)
- [Configuration](#configuration)
- [Supported tables](#supported-tables)
- [Troubleshooting](#troubleshooting)

**Beta release**

This source is currently in **beta**. It works end to end, but you may still hit rough edges. [Let us know](https://us.posthog.com/#panel=support%3Asupport%3Adata_warehouse%3A%3Atrue) if you do.

![](https://res.cloudinary.com/dmukukwp6/image/upload/texture_tan_9608fcca70)

![](https://res.cloudinary.com/dmukukwp6/image/upload/texture_tan_dark_a92b0e022d)

Let AI connect your sources for you

Skip the manual setup — run this in your project and the wizard auto-detects your databases and APIs and connects them to PostHog.

`npx @posthog/wizard warehouse`

![PostHog Wizard hedgehog](https://res.cloudinary.com/dmukukwp6/image/upload/wizard_3f8bb7a240.png)

![](https://res.cloudinary.com/dmukukwp6/image/upload/wizard_3f8bb7a240.png)Let AI connect your sources for you

The Retently connector syncs your customer feedback data – survey responses, customers, companies, campaigns, templates, sent surveys, and campaign reports – into the PostHog Data warehouse, so you can analyze NPS, CSAT, and CES results alongside your product data.

## Prerequisites

You need a Retently account with access to the API settings. A key with **read** permission is sufficient – this source only performs GET requests.

## Adding a data source

1.  In PostHog, go to the [Sources tab](https://app.posthog.com/data-management/sources) of the data pipeline section.
2.  Click **\+ New source** and click **Link** next to this source.
3.  Enter your credentials (see [Configuration](#configuration) below) and click **Next**.
4.  Select the tables you want to sync, choose a sync method and frequency, then click **Import**.

Once the syncs are complete, you can start querying this data in PostHog.

When linking Retently, you'll need:

-   **API key** – create one under **Settings → Integrations → API** in [Retently](https://app.retently.com). PostHog sends it in the `X-Api-Key` header.

## Sync modes

Each table can be synced in one of several modes, depending on what the source supports:

-   **Webhook** (when available) – the source pushes changes to PostHog in real time. Fastest freshness, lowest ongoing cost, and the only mode that reliably captures updates and deletes.
-   **Incremental** – only new or updated rows are synced on each run, using a cursor field (such as an `updated_at` timestamp). Cheaper than a full refresh, but deletes aren't captured.
-   **Append only** – new rows are appended using a cursor field; existing rows are never updated. Ideal for immutable, append-only tables like event logs.
-   **Full refresh** – the whole table is reloaded on every sync. Use it when a table has no reliable cursor or when you need deletions reflected.

See [sync methods](https://posthog.com/docs/data-pipelines/sources.md#sync-methods) for a full explanation of how each mode works and how to choose between them.

The `feedback` table supports incremental sync on the response creation date. Retently's other endpoints don't expose a reliable server-side "updated since" filter, so the remaining tables are full refresh.

## Configuration

| Option | Type | Required |
| --- | --- | --- |
| `API key` | password | Yes |

## Supported tables

| Table | Description | Sync method | Incremental field | Primary key |
| --- | --- | --- | --- | --- |
| `customers` | A customer (survey recipient) tracked in your Retently account. | Full refresh | — | — |
| `companies` | A company aggregating customers in your Retently account, with per-company CX metrics. | Full refresh | — | — |
| `feedback` | A survey response (NPS, CSAT, CES or star rating) submitted by a customer. | Incremental, Full refresh | createdDate | — |
| `outbox` | A survey sent to a customer, with its delivery and response status. | Full refresh | — | — |
| `campaigns` | A survey campaign configured in your Retently account. | Full refresh | — | — |
| `templates` | A survey template configured in your Retently account. | Full refresh | — | — |
| `reports` | Per-campaign aggregated survey metrics: score trend, delivery stats and per-question stats. | Full refresh | — | — |

## Troubleshooting

-   If you see an authentication error, your API key may be invalid or revoked. Generate a new key under **Settings → Integrations → API** in Retently, then reconnect.
-   Retently rate-limits API requests to roughly 150 per minute. Syncs back off and retry automatically, but very large accounts may take a while on the first sync.

If your sync is failing or data looks wrong, see the [Data warehouse troubleshooting guide](https://posthog.com/docs/data-warehouse/troubleshooting.md). If that doesn't help, [contact support](https://us.posthog.com/#panel=support%3Asupport%3Adata_warehouse%3A%3Atrue) – we're happy to help.