> AI agents: this is one page from PostHog's docs. Full index of Markdown docs for LLMs: https://posthog.com/llms.txt

# Send contacts and PostHog events to Intercom

Canonical URL: https://posthog.com/docs/data-pipelines/destinations/intercom

> **Cloud region:** This page uses US Cloud hosts. For an EU Cloud project, use `https://eu.posthog.com` instead of `https://us.posthog.com` or `https://app.posthog.com` (app host for links).

## On this page

- [Setting up Intercom as a PostHog destination](#setting-up-intercom-as-a-posthog-destination)
- [Configuration details](#configuration-details)
- [FAQ](#faq)

You'll also need access to the relevant Intercom account.

## Setting up Intercom as a PostHog destination

1.  In PostHog, click the **[Data pipeline](https://app.posthog.com/data-management/destinations)** tab in the left sidebar.
2.  Click the [Destinations](https://app.posthog.com/data-management/destinations?search=intercom) tab.
3.  Search for **Intercom** and click the **Create** button for either **Contacts** or **Events**.
4.  In the destination editor, click **Select Intercom connection** to log into your Intercom account.
5.  You can test your destination by sending a test event with **Test function**.
6.  When all is as you like it, click **Create & enable**.

## Configuration details

The Intercom destination requires that contacts **already exist** in Intercom before you can send events associated with them.

You can use the Intercom contact creation destination to ensure those records exist. It is pre-configured to fire on [identify](https://posthog.com/docs/product-analytics/identify.md) events, enabling Intercom to capture the same information on each user that PostHog does.

## FAQ

### Can I send session replays to Intercom?

Yes, you can add a link to the session replay in Intercom by setting the `integrations` config option when initializing PostHog's Web SDK to `{ intercom: true }`. See [our tutorial on adding session replays to Intercom](https://posthog.com/tutorials/intercom-session-replays.md) for more details.

### Can I add PostHog person profile data to Intercom?

Yes, you can add a link to the PostHog person profile in Intercom by setting the `integrations` config option when initializing PostHog's Web SDK to `{ intercom: true }`. See [our tutorial on adding session replays to Intercom](https://posthog.com/tutorials/intercom-session-replays.md) for more details.

### Is the source code for this destination available?

PostHog is open-source and so are all the destination on the platform. The [source code](https://github.com/PostHog/posthog/blob/master/posthog/cdp/templates/intercom/template_intercom.py) is available on GitHub.

### Who maintains this?

This is maintained by PostHog. If you have issues with it not functioning as intended, please [let us know](https://us.posthog.com/#panel=support%3Asupport%3Aapps%3A%3Atrue)!

### What if I have feedback on this destination?

We love feature requests and feedback. Please [tell us what you think](https://us.posthog.com/#panel=support%3Afeedback%3Aapps%3Alow%3Atrue).

### What if my question isn't answered above?

We love answering questions. Ask us anything via [our community forum](https://posthog.com/questions.md).