# Linking ServiceNow as a source - Docs

**Alpha release**

This source is currently in **alpha**. The interface and available tables may change.

The ServiceNow connector syncs your ITSM data into the PostHog data warehouse, including incidents, problems, change requests, users, configuration items, and more.

## Available tables

| Table name | ServiceNow table |
| --- | --- |
| incidents | incident |
| problems | problem |
| change_requests | change_request |
| change_tasks | change_task |
| tasks | task |
| catalog_requests | sc_request |
| requested_items | sc_req_item |
| catalog_tasks | sc_task |
| users | sys_user |
| user_groups | sys_user_group |
| configuration_items | cmdb_ci |
| knowledge_articles | kb_knowledge |
| assets | alm_asset |

All tables support incremental sync using `sys_updated_on` (catches both inserts and updates) or `sys_created_on` (append-only style syncs).

## Linking ServiceNow

1.  Go to the [Data pipeline page](https://app.posthog.com/data-management/sources) and the sources tab in PostHog.
2.  Click **New source** and select ServiceNow.
3.  Provide your ServiceNow instance URL (e.g., `https://your-instance.service-now.com`).
4.  Choose your authentication method:
    -   **Username and password** – enter your ServiceNow username and password.
    -   **API key** – enter your ServiceNow API key.
5.  *Optional:* Add a prefix to your table names.
6.  Click **Next**.

The data warehouse then starts syncing your ServiceNow data. You can see details and progress in the [data pipeline sources tab](https://app.posthog.com/data-management/sources).

## Authentication

ServiceNow supports two authentication methods:

-   **Username and password** – uses HTTP basic authentication against the ServiceNow Table API.
-   **API key** – uses the `x-sn-apikey` header for token-based authentication.

The account or API key needs **read** access to the tables you want to sync. This typically means the `rest_api_explorer` role or equivalent table ACLs on your ServiceNow instance.

## Configuration

| Option | Type | Required |
| --- | --- | --- |
| Instance URL | text | Yes |
| Authentication method | select | Yes |

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